Dental Billing Specialist Certification
12 modules from onboarding to advanced billing. Interactive, self-paced, available across all locations.
12
Modules
4 wk
Duration
3
Countries
12 modules from onboarding to advanced billing. Interactive, self-paced, available across all locations.
Company mission, ZimWorX culture, team structure, your role
How dental insurance works, plan types, the patient-dentist-insurer triangle
Protected health information, responsibilities, violations, penalties
The complete verification process — 12-field checklist, payer calls, coverage details, documentation
Common procedure codes, categories, what each procedure involves
Explanation of Benefits breakdown, identifying discrepancies
Electronic vs. paper claims, lifecycle, follow-up protocols
Dual coverage rules, primary vs. secondary, birthday rule
Enrolling dentists in networks, CAQH profiles, re-credentialing
Delta Dental, MetLife, Cigna, Aetna — each payer's quirks and portals
Top verification mistakes, claim denials, self-audit checklists
Communication, time zones, email etiquette, cultural awareness